Support Center

New lessons or updates to existing lessons aren't appearing in the ONEder Player, how can I sync the changes?

Last Updated: Nov 28, 2016 05:11PM EST
There are several possible culprits if you've made changes in the ONEder Editor that haven't yet been reflected in the ONEder Player:
 
  1. Make sure you've assigned the lesson to the appropriate students.

    You can check this by opening a lesson and clicking on the Students tab.  If any students who should be able to see this lesson are missing, click on the button in the lower right corner of the screen, then select Add Students or Add Classes, and make sure all of the applicable students or classes are checked, then click OK.
     
  2. Make sure the new or updated lessons have been published to the assigned students.

    Even after you're made changes and saved them, the updated lesson needs to be published again before the changes will appear in the ONEder Player.  Open a lesson you've created or made changes to, and click the Publish button in the upper right corner of the screen.
     
  3. Make sure the device running the ONEder Player has a working internet connection.

    If the device you've installed the ONEder Player on is in an area with poor WiFi coverage, or has no internet connection at all, it won't be able to download new or updated lessons.  The process for connecting to a WiFi network differs on each device, but if you're unable to browse to any websites on the device running the ONEder Player, that probably means you don't have a good internet connection.

    Sometimes this can be fixed by simply rebooting the device, but more frequently you'll need to move to an area with better WiFi coverage or connect to a different WiFi network entirely.
     
  4. Update the ONEder Player app.

    Sometimes, usually due to internet connectivity issues, the ONEder Player doesn't automatically download updates when you first log in like it's supposed to.  In such a case, you can manually update the ONEder Player by selecting the update button to the left of the clock in the upper right corner of the screen.  The button may not be visible if the Player hasn't "seen" that there are updates available, but you can click on it regardless.  If you click on the update button and you have a good internet connection, it will download any new updates waiting for it on the ONEder server.
     
  5. Make sure you have enough free space on your device.

    The ONEder Player needs somewhere to store the lessons it downloads, and if it doesn't have enough space to do that, it can't download new or updated lessons.  We recommend having at least 200 MB of free space on your device where you can store ONEder lessons and other data, so if you have less than that, free up some space on your device's storage and try again.
     
  6. Reinstall the ONEder Player app.

    If you've tried all of the previous steps and the updates still aren't appearing, you may need to completely remove and reinstall the ONEder Player.  Make sure you remove the app first, because this will also clear out any corrupted data that may have been preventing you from downloading updates.  This way you have a clean slate for the app to work with when you reinstall it.
     
  7. Call ONEder Customer Support.

    If you've gone through all of the above steps and still aren't able to get updates to appear in the ONEder Player, call ONEder Customer Support at 646-278-9959 x3 so we can identify and fix the core issue causing the problem.
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