Support Center

Why do I keep getting an error when I try to upload media?

Last Updated: Nov 29, 2016 04:51PM EST
If you keep getting error messages when trying to upload a video, audio, or image file to your My Media folder in ONEder, the two most likely reasons are:
 
  1. The file you're trying to upload is too large.

    ONEder limits the size of media files you can upload to your media library as follows: 500 MB for a single video, 100 MB for a single audio, and 5 MB for a single image.  If the file you're trying to upload exceeds these limits, try breaking it down into smaller audios/videos, or use a smaller resolution for an image.
     
  2. You've hit your storage limit in My Media.

    Each ONEder user has a limit of 1 GB of storage in their My Media folder, and you won't be able to add more files beyond that limit once it's been reached.  For this reason, you should only place reusable media (that you will use in multiple lessons) in My Media.  You should delete any media that is lesson-specific, and instead place it in Lesson Media where it won't count toward your My Media storage limit.
8e81b6929e43444153f384bfd2ea58da@specialneedsware.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete